Support
How can we help?
Answers about returns, shipping and Employee Offers, and how to reach our team.
Shopping through Employee Offers? Go to the Employee Offers portal
Quick help
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Returns
Return within 14 days. A one-time $50 fee applies to open-box returns.
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Shipping
Orders ship within 48 to 72 hours.
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Contact us
Our agents can help by email or phone, Monday to Friday, 9am to 5pm.
Frequently asked questions
What is your return policy?
You can return a device within 14 days. A one-time $50 fee applies to open-box returns.
Is there a fee for open-box returns?
Yes. A one-time $50 fee applies when a returned device has been opened.
How long does shipping take?
Orders ship within 48 to 72 hours.
Who can use Employee Offers?
Employees and members of companies and organizations in the Bell Exclusive Partner Program, plus up to 5 family members.
How do I reach an agent?
Call (905) 264-2228 or email corpsales@cellularsolution.ca, Monday to Friday, 9am to 5pm.
My company isn’t listed on the portal. What can I do?
Email corpsales@cellularsolution.ca or call (905) 264-2228 and we’ll check whether your employer can join the program.
Still need help?
Our team is available Monday to Friday, 9am to 5pm.